Sending Project Requests to Service Providers
Beyond requesting service provider details, you can send full due diligence project requests directly to service providers.
To create a new request, navigate to New → Request from the navigation bar. In the request creation flow, a Service Provider tab is available alongside the standard entity tabs. Service providers are grouped by their associated entity, so you can select the specific Service Provider, Type, and Entity combination you want to engage.
Once submitted, the request is routed to the service provider for completion, based on the authorization settings configured by the associated responder firm.
Understanding Authorization for Service Provider Projects
Responder firms can configure how authorization works for service provider projects. As a requestor, it is important to understand how this affects the requests you send.
There are three possible authorization settings a responder firm may have in place:
No Authorization Required (Default) : The project is sent directly to the service provider and is automatically marked as authorized. No action is needed from the responder before the project starts.
Authorization Required for Every New Service Provider : The responder must authorize each new service provider before a request can be sent to them. This check is applied at the requestor level, meaning that if you send a request to a service provider that has not yet been authorized by the responder, it will be held pending their approval.
Authorization Required for Each Service Provider Confirmation : Every individual service provider project request must be separately authorized by the responder before it proceeds.
Assigning Authorizers : Admin or Business admin users can add Authorizers in Firm Settings → Preferences → Firm Preferences → Service Provider Authorization → Assign Authorizers
Added users will authorize all service provider requests. You can add; specific authorizers to a service provider or specific entity. For auto-authorized projects, they'll be cc'd.
Tracking Pending Authorizations You can monitor the authorization status of your service provider requests by navigating to New → Request → Pending Manager Authorizations. This dashboard shows all requests that are pending authorization or have been declined. From here, you can send a reminder to the responder or withdraw the request if needed.
How Service Provider Projects Work
Once a service provider project is authorized and underway, here is how the workflow operates from your perspective as a requestor.
After the service provider submits the project, you can review the submission, rate it, raise follow-ups, and perform all the standard functions available to you in the existing project flow. The service provider handles the response side, including submitting answers, raising follow-ups, and attaching documents. The associated responder firm has view-only access to the project, though they can still export it.
Tracking Data from Service Provider Projects
Data collected through service provider projects is associated with the responder's entity for which the project was created, not with the service provider who responded. This ensures that all data is organized within the correct entity context.
To help you distinguish this data from standard responder project data, a "Service Provider" tag is automatically applied to all data received through service provider projects.
Service Provider Information Visibility
- If a responder creates a service provider for an entity, it is visible to all investors tracking that data.
- If a responder edits service provider details, the changes are visible to all investors.
- If a requestor creates a service provider for an entity, it is visible to all investors tracking that data.
- If a requestor edits service provider details, the changes are visible only to that requestor’s firm and not to the responder or other requestors.